Privacy policy

Privacy Policy

Last updated: August 28, 2026

At CLAGA ("CLAGA," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or use our website, make a purchase, create an account, contact us, or otherwise interact with our products and services (collectively, the "Services").

Our website and online store may be powered by third-party service providers, including Shopify, to help us provide our Services.

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website and Services, we may collect the following information:

Personal and Contact Information

This may include:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Order and Transaction Information

This may include:

  • Products viewed or added to your cart

  • Products purchased

  • Order details

  • Payment status

  • Transaction history

  • Return, replacement, or cancellation requests

Payment Information

Payments may be processed through secure third-party payment service providers. We do not intentionally store your complete debit card, credit card, or other sensitive payment credentials unless required and processed through authorized service providers.

Account Information

If you create an account on our website, we may collect information such as:

  • Name

  • Email address

  • Account preferences

  • Login information

You are responsible for maintaining the confidentiality of your account credentials.

Communications

When you contact us through email, contact forms, social media, WhatsApp, or other communication channels, we may collect the information you provide in your messages.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • Device and browser information

  • IP address

  • Approximate location derived from your IP address

  • Pages visited

  • Website activity and interactions

  • Cookies and similar technologies

2. How We Collect Your Information

We may collect personal information:

  • Directly from you when you place an order, create an account, fill out a form, or contact us.

  • Automatically when you browse or interact with our website.

  • Through service providers that help us operate our website, process payments, fulfill orders, and provide customer support.

  • From third-party platforms or services when you choose to interact with us through them.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders.

  • Process payments and confirm transactions.

  • Arrange shipping and delivery.

  • Provide customer support.

  • Respond to your questions, requests, or complaints.

  • Manage returns, replacements, cancellations, and refunds.

  • Communicate important information regarding your order or account.

  • Improve our products, website, and customer experience.

  • Prevent fraud, misuse, unauthorized transactions, and other harmful activities.

  • Comply with applicable legal obligations.

  • Send promotional or marketing communications, where permitted by applicable law and subject to your communication preferences.

4. Marketing Communications

With your consent or where otherwise permitted by applicable law, we may send you information about:

  • New product launches

  • Special offers and discounts

  • Seasonal collections

  • Promotions and updates from CLAGA Handmade Collection

You may opt out of promotional emails by using the unsubscribe option provided in the email.

Even if you opt out of marketing communications, we may still contact you regarding your orders, transactions, account, or other important service-related matters.

5. How We Share Your Information

We may share your personal information with trusted third-party service providers when necessary to operate our business and provide our Services.

These may include:

  • Website and e-commerce platforms, including Shopify.

  • Payment service providers for secure payment processing.

  • Shipping and logistics partners to deliver your orders.

  • Technology and hosting service providers that support our website and business operations.

  • Marketing or analytics service providers, where applicable.

  • Government authorities or law enforcement agencies when required by applicable law or a valid legal request.

We do not sell your personal information as part of our ordinary business operations.

6. Shopify

Our online store may be powered by Shopify. Shopify may collect and process certain information to help operate and support our online store.

Information submitted through our website may be processed by Shopify and other service providers involved in providing the Services.

We encourage you to review Shopify's applicable privacy practices for more information about how Shopify processes personal information.

7. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to:

  • Keep the website functioning properly.

  • Remember your preferences.

  • Improve website performance.

  • Understand how visitors interact with our website.

  • Support security and fraud prevention.

  • Provide relevant marketing or advertising, where applicable.

You may be able to manage or disable certain cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of our website.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We recommend reviewing their respective privacy policies before providing personal information.

9. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting information over the internet or storing electronic information is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

Please use secure methods when sharing sensitive information with us.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our products and Services.

  • Process and manage orders.

  • Provide customer support.

  • Meet legal, accounting, or regulatory requirements.

  • Resolve disputes.

  • Enforce our policies and agreements.

The length of time we retain information may vary depending on the nature and purpose of the information.

11. Your Rights and Choices

Subject to applicable law, you may request to:

  • Access certain personal information we hold about you.

  • Correct inaccurate or incomplete personal information.

  • Request deletion of certain personal information.

  • Update your communication preferences.

To make a privacy-related request, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our website and Services are not specifically intended for children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

13. International Data Processing

Some of our service providers, including e-commerce and technology platforms, may process or store information on servers located outside India.

When we use such service providers, information may be transferred, processed, or stored in accordance with their applicable privacy practices and relevant legal requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, legal requirements, or other operational reasons.

Any updated version will be posted on this page with a revised "Last updated" date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the contact details provided on our website.

CLAGA

Thank you for trusting CLAGA Handmade Collection.