Shipping Policy

At CLAGA Handmade Collection, we carefully handcraft and pack every order with attention and love. Please read our Shipping Policy to understand our order processing and delivery process.

1. Order Processing Time

Most orders are processed within 2–5 business days after order confirmation.

As our products are handmade, certain products, customized orders, bulk orders, or products made on demand may require additional processing time. In such cases, customers will be informed accordingly.

2. Shipping and Delivery

We currently deliver orders across locations in India, subject to service availability by our courier partners.

Estimated delivery timelines may vary depending on the delivery location, courier services, weather conditions, public holidays, and other unforeseen circumstances.

After dispatch, customers may receive tracking details, where available.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free shipping offers or promotional shipping benefits will be subject to the terms and conditions mentioned during the offer period.

4. Delivery Delays

While we make every effort to ensure timely delivery, CLAGA Handmade Collection is not responsible for delays caused by courier partners, incorrect shipping addresses, natural events, weather conditions, public holidays, or other circumstances beyond our reasonable control.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, including the correct postal code and contact details.

CLAGA Handmade Collection will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

6. Failed Delivery

If a delivery attempt is unsuccessful due to an incorrect address, customer unavailability, refusal to accept the order, or any other reason attributable to the customer, the order may be returned to us.

Any additional shipping charges for re-dispatching the order may be borne by the customer.

7. Damaged Packages

If you receive a package that appears damaged or tampered with, please record an unboxing video and contact us within 24 hours of delivery with relevant photographs or videos.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

8. Customized and Bulk Orders

Processing and delivery timelines for customized, personalised, corporate, or bulk orders may differ from regular orders. The estimated timeline will be communicated during order confirmation.

9. Contact Us

For any shipping-related questions or assistance, please contact us using the contact details provided on our website.

Thank you for shopping with CLAGA Handmade Collection. We appreciate your support for handmade products and will always strive to deliver your order safely and with care.